Refund & Cancellation Policy

Please read the following information carefully.

Welcome to GUJMART, a Software as a Service (SaaS) platform developed and maintained by JG IT Solution. This Refund & Cancellation Policy explains the terms regarding subscription cancellation, refunds, and service termination.

1. Subscription Cancellation

Customers may cancel their subscription at any time through their account or by contacting our support team. Cancellation will stop future renewals but will not affect the remaining active subscription period.

2. Setup Charges

All setup, installation, configuration, onboarding, and customization charges are strictly non-refundable.

3. Subscription Fees

  • Subscription fees are payable in advance.
  • Once a subscription has been activated, the amount paid is non-refundable.
  • No partial or prorated refunds will be provided for unused subscription periods.

4. Custom Development Services

Payments made for custom website development, feature development, integrations, API development, UI/UX design, or any customized work are non-refundable once the project has commenced.

5. Domain & Hosting Charges

  • Domain registration and renewal charges are non-refundable.
  • Hosting charges are non-refundable after activation.
  • SSL certificates and third-party licenses are non-refundable.

6. Refund Eligibility

Refunds may only be considered under exceptional circumstances at the sole discretion of JG IT Solution, including:

  • Duplicate payment made by the customer.
  • Payment processed multiple times due to technical errors.
  • Payment received but service could not be delivered due to our technical limitations.

Any approved refund will be processed using the original payment method wherever possible.

7. Non-Refundable Situations

No refunds will be provided in the following cases:

  • Change of mind after purchase.
  • Customer no longer requires the service.
  • Failure to use the purchased subscription.
  • Incorrect plan selection by the customer.
  • Account suspension due to violation of our Terms & Conditions.
  • Delays caused by third-party providers.

8. Auto Renewal

If automatic renewal is enabled, subscription charges may be collected before the renewal date. Customers may disable auto-renewal before the renewal date to prevent future charges.

9. Service Suspension

GUJMART reserves the right to suspend or terminate services without refund if a customer:

  • Violates our Terms & Conditions.
  • Uses the platform for illegal or fraudulent activities.
  • Fails to pay subscription renewal charges.
  • Attempts unauthorized access or abuses system resources.

10. Refund Processing

If a refund request is approved, the refund will generally be processed within 7 to 14 business days, depending on the customer's payment provider or financial institution.

11. Changes to This Policy

GUJMART reserves the right to modify this Refund & Cancellation Policy at any time. Updated versions will be published on this page.

12. Contact Us

If you have any questions regarding cancellations or refunds, please contact us.

  • Platform: GUJMART
  • Product By: JG IT Solution
  • Website: https://gujmart.in
  • Email: support@jgitsolution.com

By subscribing to or using GUJMART services, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.

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